|
|
| What is Cloud Gate? |
Cloud Gate is ISR's service and product portfolio aiming at enhancing the security and extending the features of Google Apps for our enterprise users in Japan and worldwide, so that our customers can utilize Google Apps with uncompromised security and reliability.
Click for Cloud Gate Products Lineup;
Click for Cloud Gate Services;
We are devoted to improving Cloud Gate in many ways including reliability, features and support system, so that our customer can enjoy the merit of the Google Apps while not compromise any security policy of enterprise IT system.
|
|
|
|
| Cloud Gate with Wide Support from Enterprise Users |
1. High Quality with Abundant Adoption Cases
Cloud Gate has been adopted by a lot of companies including major manufactures, financial entrepreneurs, service providers and Google Apps resellers. We have wined 35 enterprise companies and up to thirty thousand end users by January 2010.
Click for the Case Studies of Cloud Gate;
With the majority of our customers expressing their satisfaction upon the services and products, we are proud of the promising quality of Cloud Gate.
2. Afterward Support and User Feedback System
We sincerely listen to and treasure the wishes and feedbacks of our Cloud Gate users and decide the new features and extensions based on their wish list.
In 2009, we actually made over 30 improvements and add-on features. Our new release and upgrades are definitely benefitted from our customers ideas including "Needs for more advanced and secured authentication features", "Like to see features cooperating with intranet systems", etc.
Besides, we also listen to our users' feedbacks during their use of Google Apps and Cloud Gate. We face the actual usability problem straightly and take the new improvement needs serious. With the routine user feedback appointment, we also provide the opportunity for our customers to exchange their experience of adopting Google Apps and Cloud Gate and thoughts on how they can improve their businesses.
|
|
| Cloud Gate with High Stability and Reliability |
1. How Reliable Cloud Gate Products Can Be
Reliability and Stability are especially important for authentication systems as they are the entrance of enterprise IT systems. Our authentication system for Google Apps, Cloud Gate SSO and Cloud Gate Light are developed with clear aim and load tested to ensure the steady performance even under concentrated access load.
|
Cloud Gate SSO Server Access Load Test Summary
50,000 Query Process per 10 Minutes Load Test Passed.
100% login success rate, 0 over 5 seconds response time, 0.15 second avarage processing time.
|
|
Our ASP service is hosted on two sets of two-server cluster with higher reliability than single server tested.
|
|
|
2. How Stable Cloud Gate Services Can Be
Cloud Gate ASP Service is hosted at Kyocera Communication Systems Data Center located in Japan.
Our ASP service has gained high availability, except the routine maintenance and system upgrade time, we are holding 100% availability since December 29, 2008, the very first day that we released the service.
|
|
| Maintenance and Support System |
1.Cloud Gate Operating System
Cloud Gate ASP service is maintained and operated by a complete support system consisted by the following teams.
With the clear accountability and task allocation, we are doing our best to provide the most reliable service and satisfying support for our customers.
|
| Product Development Team |
New feature/product development and deployment, Google API research |
|
| Quality Assurance Team |
Execution of all the test, security information handling, release approval |
|
| Maintenance Management Team |
System monitoring, network/hardware management |
|
| Customer Service Team |
Communication with customers for system maintenance and feedbacks. |
|
2. Cloud Gate Support System
We also provide comprehensive support system to help our customer solve problems during the use of Cloud Gate products and services.
The ISR support team have not only comprehensive support for Cloud Gate products and services, but also a majority of members expertized in Google Apps services.
We will response to any of the inquiry regarding the use of our products and services. We also provide global support covering multiple languages including Japanese, English and Chinese.
24/7/365 Email support is also provided.
|
|
| Collaboration with Other Companies |
1.Collaboration with Security Companies on Product Development
ISR always put Google Apps users first, we especially focus on the products that improve enterprise information security.
In 2009, we worked with RSA and KCCS and released several solutions to enhance the security of Google Apps. The solution included:
Cloud Gate SSO Two-Factor Authentication using RSA Token.
Gmail Attachment Security Enhancement Secure Storage Service
We will devoted to adding security features that suits our enterprise users best.
2. Google Enterprise Partner
|
ISR is the certified product developing and solution providing partner of Google (Google Enterprise Partner). With the technology and trust accumulation and abundant experience on product development for enterprise since 1995, we are dedicated to providing the high cost efficiency solutions to enterprises that adopt Google Apps.
|
|
|
