Support Demands
Usage
- About account management
- About security policy
- About GoogleApps SSO login
- etc...
Troubleshooting
- Can't login Google Apps
- End user mis-operation
- Administrator accidentally deleted user account
- Need to diagnose the problem
- etc...
Improvement demand
- Need to change topics at login screen
- Apply filtering on group calendar and address book
- etc...
Solved with Cloud Gate support！
Solutions
- Search information from company database
- Inquiry at technical support team
- Inquiry at Google
- Following customer support procedure
Solutions
- Search from past cases at incident management database
- Search from company technical knowledge database
- Data recovery from technical team
- Inquiry at Google
- Following customer support procedure
Solutions
- Demand confirmed with developing team, possibly satisfied with next version upgrade
- Cloud Gate ASP service gets system upgrade every month
Still in the consideration?
Customers who need more examination about Cloud Gate ASP service, please click here for inquiry。
Customers who has already adopted Cloud Gate ASP service click here for case studies to learn how Cloud Gate can benefit your business.
For current Cloud Gate customers
We provide support service to help solve problems during service introduction and daily use. Our support team holds professional knowledge about our Cloud Gate products as well as Google Apps.
Open hours：weekdays ９:３０~１８:３０
※ Emergency support available out of open hours.
Open days：24hours*365days
Multiple languages supports available including English and Chinese.
In order to help customer administrators better understand Cloud Gate ASP service, we have built a dedicated support website. All information about Cloud Gate ASP service is available on the site, including service maintenance bulletin, supported browsers, manuals, FAQ.
ISR is proud to be a certificated Google Enterprise Partner(GEP) for Apps.