Secure and Reliable Cloud

Favor from Enterprises

1. High Quality, Abundant Adoption Cases

Cloud Gate has been adopted by a great number of companies including major manufactures, financial entrepreneurs, service providers and Google Apps resellers. We have gained more than 100 enterprise users and over sixty thousand end users up to now.
The majority of our customers express their satisfaction upon the services and products, and recognize the promising quality of Cloud Gate.
Click Here for the case studies of Cloud Gate

2. After Service and User Feedback System

We sincerely listen to and treasure the comments and feedbacks from our users and decide the new features and extensions based on their wish list.
In 2009, we actually made over 30 improvements and add-on features. Our new releases and upgrades were definitely benefitted from our customers' ideas including "Needs for more advanced and secured authentication features", "Like to see features cooperating with intranet systems", etc.
Besides, we also listen to our users' feedbacks during their use of Google Apps and Cloud Gate. We face the actual usability problem straightly and take the new improvement needs serious. With a well organized user feedback association, we also provide the opportunity for our customers to exchange their experience of adopting Google Apps and Cloud Gate, as well as their thoughts on how the services can improve their businesses.

3. We listen to users and enrich our lineup correspondingly

Our products are designed to fullfill our customer's various needs. Let us hear your needs and come up with a solution！

Stability & Reliability

1. How Reliable Cloud Gate Products Can Be

Reliability and Stability are especially important for authentication systems as they are the entrance of enterprise IT systems.
Our authentication system for Google Apps, Cloud Gate SSO and Cloud Gate Light are developed with clear purpose and accomplished with sophisticated load test to ensure the steady performance even under concentrated access load. Cloud Gate is designed and tested to serve users in small/mid group or on a massive scale.
Please enjoy the service without any worry.

2. How Stable Cloud Gate Services Can Be

Cloud Gate ASP Service is hosted at Kyocera Communication Systems Data Center located in Japan.
Our ASP service has gained high availability, except the routine maintenance and system upgrade time, we are holding 100% availability since December 29, 2008, the very first day that we released the service.

Maintenance & Support

1.Cloud Gate Operating System

Cloud Gate ASP service is maintained and operated by a complete support system consisted by the following 4 teams.

With the clear accountability and task allocation, we are doing our best to provide the most reliable service and satisfying support for our customers.

2. Cloud Gate Support System

We also provide comprehensive support system to help our customer solve problems during the adoption and use of Cloud Gate products and services.

The ISR support team have not only comprehensive support for Cloud Gate products and services, but also a majority of members expertized in Google Apps services.
We will response to any of the inquiry regarding the use of our products and services. We also provide global support covering multiple languages including Japanese, English and Chinese. 24/7/365 Email support is also provided.

Collaborations

1.Collaboration with Security Companies on Product Development

ISR always put Google Apps users first, we especially focus on the products that improve enterprise information security.
In 2009, we worked with RSA and KCCS and released several solutions to enhance the security of Google Apps. The Google Apps Security Solutions include:

• Cloud Gate SSO Two-Factor Authentication using RSA Token.
• Gmail Attachment Security Enhancement Secure Storage Service.

We will always devoted to adding security features that suits our enterprise users best.

2. Google Enterprise Partner

ISR is the certified product developing and solution providing partner of Google (Google Enterprise Partner). With the technology and trust accumulation and abundant experience on product development for enterprise since 1995, we are dedicated to providing the high cost efficiency solutions to enterprises that adopt Google Apps.