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Position Description:
The SmartPhone Support Agent will provide technical support via telephone for a world-class enterprise mobile service.
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Responsibilities:
- Provide technical support via telephone at the customer service center (Tokyo, Japan) for international brand SmartPhone.
- Solve problems and answer questions from overseas enterprise users in Japan.
- Conduct testing and troubleshooting using actual device.
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Experience and Skills:
- Excellent communication skills, positive attitude and problem solving skills.
- Knowledge of client-server architecture desired.
- Knowledge of Exchange, Domino, or other Groupware applications desired.
- Experience using Blackberry or similar SmartPhone devices desired.
- Languages: Japanese JLPT Level 3 minimum. Intermediate English.
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The position is based in Tokyo.
Please send resume to j1006@isrus.com |
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